Payments must be made via the booking system on our website. For 2 to 4-hour workshops, 24 hours’ notice must be given for a 50% refund and a minimum of 3 days’ notice for a full refund. For courses and workshops lasting 5 or more hours, 48 hours’ notice is required for a 50% refund and 5 days’ notice for a full refund. All refunds are subject to a deductable 2% processing fee. Gift vouchers are strictly non-refundable. No refunds or credits will be issued for no-shows.
Cancellations by Gabriel Nichols Pottery
We reserve the right to cancel or reschedule a course or workshop due to low attendance, host illness, or unforeseen emergencies.
Notice Provided: We will always aim to notify you at least 48 hours prior to the event start time.
Your Options: If we cancel a workshop, you will be offered a priority transfer to the new date or an alternative event.
100% Refund: If you cannot make the new date or prefer a refund, you will receive a full 100% refund.
No Administration Fees: The 2% booking administration fee will not be deducted if we cancel the event.
Limitation of Liability: We are not responsible for any travel, accommodation, or external costs incurred due to our cancellation.
Shipping & Delivery Policy
Our Processing Time
We are a proud, independent two-person team, and everything is run by us alone. We aim to ship all products within 8–14 working days of receiving your order. In the rare instance that this is not possible, we will contact you in advance to advise of any changes or delays. If you require express delivery, please contact us before placing your order so we can confirm if this is possible.
Domestic & Local ShippingStandard Shipping: We ship all UK orders via Evri. If you prefer a different courier, please let us know before ordering (please note this may incur an additional charge).
Studio Collection: Free collection can be arranged directly from our studio in Barton-upon-Humber. Please get in touch with us to schedule a convenient date and time.
International Shipping
We use Evri International for all overseas orders. For international shipping, a valid email address and contact phone number are strictly required so the courier can send tracking information and customs updates. Please note that the receiver is liable for any local customs duties and taxes applicable in their destination country.
International Shipping & Customs Duties
We use Evri International for all overseas orders. A valid email address and contact phone number are strictly required at checkout so the courier can send tracking updates and customs fees notifications.
Buyer Liability: The recipient is fully and solely liable for all local customs duties, import taxes, and courier handling fees applicable in the destination country.
Refusal to Pay Customs: If a package is rejected, abandoned, or destroyed by customs authorities because the buyer refuses to pay the required duties and taxes, no refund will be issued.
Returned Parcels: If the package is safely returned to our studio by the courier due to unpaid fees, we will issue a partial refund for the cost of the physical product only. The original shipping cost will not be refunded, and any return courier fees charged to us will be deducted from your total.
Lost or Damaged Items
If a parcel has gone astray or arrives broken, please contact us as soon as possible via email or our website messenger service. We will contact the courier company immediately to investigate and arrange a replacement or refund for you. Your satisfaction is incredibly important to us, and we are always here to help.
Handmade Character & Variations
Every piece of pottery we create is entirely handmade in our studio. Because of this artisanal process, there will always be slight variations in size, shape, glaze texture, and colour. Each piece is a unique, one-of-a-kind artwork. These natural variations are a beautiful characteristic of handmade ceramics and are not considered manufacturing defects.Change of Mind Returns
We want you to be delighted with your unique piece. In compliance with UK online shopping regulations, you have 14 days from the date of delivery to notify us if you wish to return your stock retail item for a refund.
Condition: To be eligible for a return, the item must be completely unused, undamaged, and packed securely in its original packaging to prevent transit breakage.
Custom Orders: Please note that bespoke, custom-made, or personalised pottery orders cannot be returned or refunded unless they arrive damaged.
How to Return an Item
Incorrect or Misdescribed Items
If we have accidentally sent you the wrong item, or if you believe the item is significantly different from its website description, please contact us immediately so we can rectify the issue with a replacement or a full refund.
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