Terms & Conditions

Payments are required to be made via the booking system on the website. For 2 to 4 hour workshops 24 hours’ notice must be given for a 50% refund (minus a 2% processing fee), and a minimun 3 days notice for a full refund (minus a 2% processing fee). For 5+ hour workshops and all courses 48-hour notice must be given to receive a 50% refund (minus a 2% processing fee), and 5 days (minus a 2% processing fee) for a full refund if you are not able to make it. We do not refund gift vouchers.  

We aim to ship all products in 7-10 working days of order, in the rare instance this is not possible we will ensure to contact you in advance to advise of any changes or delays. If you need an express delivery, please contact us before placing the order for us to confirm if this is possible. We are a two ‘person’ team, and the business is run by us alone. Please bear this in mind when ordering, as we are not Amazon.com. We ship all orders via Evri, unless the customer has a preference (please note this may incur an additional charge). We use Hermes for international shipping. For all international orders an email and a contact number are required to inform the receiver of tracking information and any charges due. Duties and taxes, applicable depending on country, the receiver is liable for. Collection for your order from the studio in Barton Upon Humber can be arranged, please get in touch to arrange a date and time with us. If a parcel has gone astray, please get in touch with us as soon as possible so we are able to contact the courier company. We may arrange a refund or for the item to be replaced and sent out if missing or broken, but this is done on a case-by-case basis. If you are not entirely satisfied with your purchase, we are here to help, so please do get in contact through email, or messenger service via the website.